Reference

What You Agree To When You Use xkx8

These terms set out the rules for using xkx8 — your account, your wallet, and every session you start on this platform. Access and eligibility depend on your local law and the region you are in, so read this before you open an account.

Account EligibilityWallet & Payment RulesBangladesh Access TermsAccount SecurityContact & Disputes
xkx8 What You Agree To When You Use xkx8
LEGAL CONTACT

Reach Us About a Legal or Account Matter

If you have a question about these terms, a dispute over a transaction, or need to request account data, our support team handles legal queries through the channels below. For account-specific issues — including wallet verification or access disputes — have your registered mobile number ready when you get in touch.

Team online

Live Chat

Start a chat from the account menu. For legal queries, select 'Account & Terms' so the right team picks it up without delay.

Email Support

Send detailed legal or dispute queries to our support address. Include your account ID and the transaction reference for faster handling.

Help Centre

Our help centre covers common terms questions — wallet ownership rules, account suspension steps, and how to request a data copy.

ACCOUNT SECURITY

How We Protect Your Data and Account

Your account data — including wallet details for bKash, Nagad, and Rocket — is stored with encryption at rest and in transit. We do not share your personal information with third parties outside of what is required for payment processing and legal compliance. Here is what we do on our end to keep your account secure.

Data Retention

We keep account and transaction records for as long as required by applicable law. You can request a copy of your data by contacting support with your account ID.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings at any time.

Account Access Control

Login uses OTP verification to your registered mobile number. If you lose access to that number, contact support before attempting a recovery — unverified recovery attempts lock the account.

Data Change Requests

To update your registered name, mobile number, or wallet details, submit a request through live chat with a valid ID. Changes take effect after verification, usually within one business day.

Common Questions About Our Legal Terms

These are the questions we get most often about account eligibility, data rights, and how our terms work in practice.

Access depends on your local law and the region your account is registered in. We do not confirm eligibility on your behalf — check your local regulations before opening an account.

A mismatch between your registered account name and your bKash wallet triggers a review. Your account may be suspended until wallet ownership is verified through our support team.

Contact support via live chat or email, include your account ID, and ask for a data export. We process these requests in line with applicable data protection rules.

Yes. Request account closure through live chat. Any remaining balance is returned to your verified Nagad, bKash, or Rocket wallet after a standard identity check.

Updated terms are posted on this page. Continuing to use your account after a change is posted means you accept the new version. We recommend checking this page periodically.

Raise transaction disputes within 7 days via live chat or email. Include your account ID and the transaction reference. Our team reviews wallet logs and responds with findings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.